Licence problem upgrade V8 to V9

Discuss Simlab Composer released by Simlab Soft
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Pocc
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Licence problem upgrade V8 to V9

Postby Pocc » Thu Jul 12, 2018 4:33 pm

Hi Simlab/Jsaid,

I have a problem with my upgrade from V8 to V9.

Since upgrading from V8 VR to V9, I have lost a lot of functionality as I seem to have had my licence downgraded from VR to Pro. In particular I have lost the 360 image function which was my primary tool for producing images for customers.

I've raised a ticket on the customer portal too, but thought I'd mention it in forums just in case anyone else has had a similar problem.

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Pocc
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Joined: Sun Jul 30, 2017 5:32 pm
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Re: Licence problem upgrade V8 to V9

Postby Pocc » Thu Jul 12, 2018 5:32 pm

looking back at the 'upgrade' page, I may not have clicked on the correct upgrade as I didn't see the dragdown box and just clicked on the upgrade @ $49 dollars box. My bad :oops:

Perhaps someone could PM me and I can pay the extra $50 dollars to get my VR licence back?

SimLab
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Joined: Mon Jan 04, 2010 8:09 am

Re: Licence problem upgrade V8 to V9

Postby SimLab » Thu Jul 12, 2018 5:58 pm

Contacted support and they will address this quickly

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Pocc
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Re: Licence problem upgrade V8 to V9

Postby Pocc » Fri Jul 13, 2018 3:30 pm

Thanks Simlab, resolved as ever quickly and I can confirm I have my VR and 360 back :D

Looking forward to publishing some good 360 grids now that we are out of beta on V9 and I can make my work public again :)


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