SimLab OBJ Exporter - APPCRASH

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Jano76
Posts: 4
Joined: Thu Mar 03, 2016 1:06 pm

SimLab OBJ Exporter - APPCRASH

Postby Jano76 » Thu Mar 03, 2016 1:22 pm

Hi.
Win 7 Ultimate 64 bit and SketchUp Pro 2016 (italian language) - 16 GB ram DDR3 - CPU @3.50 GHz - 2x GTX 970
Trial license: SimLab OBJ Exporter (today is the first day) and it doesn't work properly.

I create my object and apply the texture -> Plugins -> Simlab Obj exporter -> Export -> Write the filename -> click OK and it stops to work. If I choose to save obj based on Material or Structure, the result doesn't change -> APPCRASH

Firma problema:
Nome evento problema: APPCRASH
Nome applicazione: SimLabComposer.exe
Versione applicazione: 6.1.0.0
Timestamp applicazione: 56571c31
Nome modulo con errori: SimLabCore.dll
Versione modulo con errori: 0.0.0.0
Timestamp modulo con errori: 56571768
Codice eccezione: c0000005
Offset eccezione: 0000000000182d68
Versione SO: 6.1.7601.2.1.0.256.1
ID impostazioni locali: 1040
Informazioni aggiuntive 1: 2289
Ulteriori informazioni 2: 22896b404216ff8c34644d6065cfc592
Ulteriori informazioni 3: f9a0
Ulteriori informazioni 4: f9a037a90a68a552adf87a9da5f970c9

Any help would be appreciated.

Thanks.

SimLab
Posts: 2718
Joined: Mon Jan 04, 2010 8:09 am

Re: SimLab OBJ Exporter - APPCRASH

Postby SimLab » Thu Mar 03, 2016 5:41 pm

Can you please share any file showing this problem to us.

Please send the file to support@simlab-soft.com

Jano76
Posts: 4
Joined: Thu Mar 03, 2016 1:06 pm

Re: SimLab OBJ Exporter - APPCRASH

Postby Jano76 » Thu Mar 03, 2016 6:37 pm

I created a simple box with no colours, no maps, no textures.

Maybe something installed in my PC?

Can I use the plugin in another pc with my profile?
Attachments
Simple box.skp
A simple box
(385.56 KiB) Downloaded 90 times

User avatar
Pilou
Posts: 207
Joined: Thu May 19, 2011 6:18 pm

Re: SimLab OBJ Exporter - APPCRASH

Postby Pilou » Thu Mar 03, 2016 8:22 pm

Any problem for me! :)
(material added)
box.png

SimLab
Posts: 2718
Joined: Mon Jan 04, 2010 8:09 am

Re: SimLab OBJ Exporter - APPCRASH

Postby SimLab » Thu Mar 03, 2016 9:31 pm

Sure, if you get any issue with the license

please send to license@simlab-soft.com

Jano76
Posts: 4
Joined: Thu Mar 03, 2016 1:06 pm

Re: SimLab OBJ Exporter - APPCRASH

Postby Jano76 » Sat Mar 05, 2016 6:14 pm

Lenovo W540 - Win 7 64 bit Ultimate - 20 GB ram @ 1600 MHz - Nvidia K1100 2GB - SketchUp Pro 2016

The same box with no maps, texture and colours.

Plugin does not work.
Attachments
Lenovo W540 - APPCRASH.jpg

Jano76
Posts: 4
Joined: Thu Mar 03, 2016 1:06 pm

Re: SimLab OBJ Exporter - APPCRASH

Postby Jano76 » Mon Mar 07, 2016 7:17 pm

Obviously in both cases genuine license.


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